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success story
Final Mile Delivery Services
Founded in 2018 and headquartered in North Carolina, Deliveright is the industry’s highest-rated full-service delivery company. Specializing in first through final-mile delivery of heavy goods, the company assists retailers with localized deliveries in all 50 states, Canada and Puerto Rico. Powered by Grasshopper, the industry-leading AI-powered logistics platform, Deliveright aims to continuously improve heavy goods delivery by expanding its network of local delivery hubs and implementing industry-leading logistics technology. To learn more about how Deliveright solves final-mile delivery challenges, visit deliveright.com.
Deliveright has grown from one location in New Jersey to 50 across the United States, and provides end-to-end logistics and delivery services for products that require multiple people to transport. As the company expanded, it needed to:
Address logistical and technical challenges while scaling to meet the demands of large ecommerce companies.
Continue to provide great customer service in a rapidly growing business. The delivery experience and support play a significant role in the overall customer journey.
Leverage long-term, global freelance talent and technology to support nearly every aspect of the company’s operations.
Deliveright has been working with goLance for 5 years, and goLance has supported the company’s incredible growth with:
Dedicated talent to help Deliveright scale quickly: As the pace of ecommerce shopping for furniture accelerated, Deliveright leveraged goLance talent to continuously build upon its proprietary technology and scale.
Best-in-class customer service: Customer service teams from goLance play a major role in ensuring customer satisfaction.
Talent with a wide range of roles and exceptional technology to manage and pay them: Deliveright began with hiring goLancers for customer service and tech jobs and expanded with goLance talent working in other areas throughout the business. The goLance platform also conveniently provided an all-in-one solution for time tracking, staff utilization tracking, and paying talent.
“We were able to very quickly find phenomenal people with goLance. In fact, almost every part of our organization has goLance talent including sales, operations, transportation, billing, and customer service”
Cofounder and COO, Deliveright
Ori was interviewed by Michael Brooks on The Scaling Edge Podcast, where he shares insights on scaling a logistics business, the need to build scalable technology from the start, and the value of maintaining personalized customer relationships.
He also discusses the challenges and rewards of being an entrepreneur and the importance of choosing the right business partner. You can watch the full podcast here.
Listen to some of Ori's comments about goLance value
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