If you don’t comply with these Security Regulations, your account will be blocked.
If your job does not match our policy, we will not validate it.
Choose a strong and unique password to protect your account, and do not share it.
Enable the two-factor authentication by text message or by app.
Don't forget to log out of your session, especially if you log in from a public network.
We will send you a notification by email if a sensitive operation is performed on your account. Look at these notifications and contact the support as soon as possible if it wasn’t you who initiated the operation.
Check your GoWallet regularly in order to detect unauthorized transactions.
If you are using the mobile app, do not root or jailbreak your smartphone and use a mechanism to lock your phone automatically.
Scammers may try to involve you in a fraud scheme. If you follow these 3 basics rules, you may prevent most of them:
Do not communicate outside the goLance secure chat (you can send messages and make calls with it). We monitor the conversations and detect most of the scam attempts, but it is more difficult for us to detect them if the conversation occurs outside goLance.
Do not send money outside goLance.
If another user asks you to do something unusual, suspicious or inappropriate, contact us or flag the user . We will confirm if it is a scam or not.
You are most likely talking to a scammer if the user asks you:
We are trying our best to block all the suspicious accounts, but a scam can always happen. If you detect something suspicious or inappropriate you can report it to us by reporting a user or their posted Job (you are protected, the reported user won't know it).
You can contact our Customer Support
It doesn't happen often, but sometimes there is an issue between a freelancer and a client.
In most cases, the easiest way to settle a dispute is for the freelancer and the client to discuss, figure out what happened, and work together to solve it.
However, if an agreement is not found, goLance can help them to arrive at a solution with a dispute process.
Note that the dispute process can only be used if there is a goLance contract between the freelancer and the client, and disputed time was tracked for this contract using the goMeter.
In the process, both parties will be asked to provide a detailed description of the problem and present evidence (documents, conversation log, etc.) so a dedicated goLance investigation team can evaluate the situation and make a decision.
The party who is declared the winner will have to pay a 5% fee of the total amount disputed.
At the end of the process, both parties won't be allowed to post a review on the other party.
Stay polite and respectful
Be constructive and focus on finding a solution
Communicate with clear and objective evidence
As goLance is constantly trying to improve the safety of goLancers, you may be required to pass an ID verification process.
If you are requested to pass the ID Verification, you will find all the elements that you should provide when you are logged into your account.
Note that your documents will be secured at all times.
At goLance we do our best to ensure your security.
We value the work of users who help us to detect security vulnerabilities.
If you believe you have found a vulnerability in the *.golance.com domains or in the goLance mobile app, we encourage you to send it to us. We will investigate and fix it as soon as possible.
You can submit your vulnerability report to our Customer Support
If your vulnerability is validated by our security team, you will be rewarded by:
Do not engage in malicious activities!
Please share the security issue with us before making it public.
Please wait until we notify you that the vulnerability has been resolved before you disclose it to others.
When submitting a vulnerability, please provide a clear, concise description of steps to reproduce the vulnerability and full details of the security issue.
To receive credit, you must be the first to report the vulnerability, and you must provide us a reasonable amount of time to remediate before you disclose the issue publicly.
Please do not engage in actions that involve:
We would like to thank the people who are helping us to keep goLance secure and safe.
Muhammad Adnankhan Pathan