Herald Jay Campos - A goal driven Customer Support Representative with five successful years of experience in customer support. Principal strengths include providing quality customer support, handling calls, managing customer expectation, and meeting performance objectives. I used to work in one of the most popular oven roasted chicken business as a Food Retail Specialist. But prior to that, I worked as a Customer Service Representative in a call center, under a cable activation campaign. I have been in the BPO industry since 2005. I have handled technical support and financial services to customers and have greatly made an impression to them. I take my job seriously. My sole responsibility as a Governance/Risk & Compliance from my last company was to make sure that everyone is doing their job. I tend to speak what is in my mind whenever I get an idea to help improve the process.