FAQ

Questions about the way we work? Here are the most commonly asked questions about the goLance platform.
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Why goLance?
Our mission is to make life easier for online workers and employers by offering greater flexibility, equality and efficiency. Our site is designed to work equally in helping business owners, part-time freelancers, and those who use job sites as a main source of income. We are different from other job sites in that our focus is on you and what you need to succeed as a part-time freelancer, full-time freelancer or business owner. We keep you in control of your livelihood.
How are goLance jobs structured?
That is up to the goLance individuals working on the project. Jobs can be structured either in terms of milestones, or on an hourly basis for longer-term projects. Both the freelancer and the employer must agree on an hourly or fixed-price milestone set-up before the project can begin. It is important to keep in mind that goLance jobs are paid differently depending on their structure. For hourly positions, employers will pay at the end of the week when all of the hours for the week have been submitted. For fixed-price jobs with milestones, employers will fund and release each milestone as they are completed.
What is the goLance commission fee?
Good question. goLance keeps fees simple for users with a standard 10% commission fee deducted from every project payment. We do not have fees for withdrawing money or costly membership plans. Our goal is to create a platform where freelancers are able to earn as much money as possible with as much support as possible without limitations.
How do hourly workers track the time?
Hourly workers can easily track their time with goMeter. The easy-to-use app makes it possible for employers to view screenshots of work and for freelancers to guarantee that their hours are tracked. To use the app, freelancers simply download the app and then install it. Then freelancers log in to the app and begin work. If a freelancer or employer wants to review work hours, they can access the progress report in the “My goLance” tab under “Work Diary.”
How often does the goMeter app take screenshots of my work?
The goMeter application takes approximately one to two screenshots every ten minutes. The app varies timing to make it easier to monitor freelancer’s work habits.
What if I know somebody who would make a great goLancer?
Send them our way! goLance offers a referral program for its users that is based on a commission structure. If you refer another user to the goLance platform, we will provide you with 10 percent of the goLance commission from EACH of the referred user’s paychecks! The best part? We don’t cap the amount of money that you can earn. Let us break that down for you. If you refer someone to the goLance platform and that person earns $500 for a web design job then goLance will take a 10% commission, or $50. You will earn 10% of our commission, or $5. Start referring people today and watch as your commissions grows exponentially. You can even work as a sales representative and spend your time focusing on recruiting others. It’s up to you! Earn as much or as little as you like with our referral program.
Does the site have any other special financial features I should know about?
Microlending, financing and credit services will be offered to eligible users via goCredit. This will allow users to easily access extra funds when needed. Employers can ask for a little extra funding to jump-start a product while freelancers with a proven track record of success can ask for an advance on their next milestone. To ensure that only financially responsible employers and freelancers are offered these financial features, goLance will conduct initial background checks; coordinate with financial institutions, and coordinate with banks in order to provide financing. The program will initially be available in the United States only.
Is there a goLancer community?
Of course! We love the idea that you can make new friends and support one another in your pursuit of financial freedom and flexible jobs. You can take part in the goLance community by commenting on our blog, following us on Twitter, or liking us on Facebook. As always, we want to hear from you and we welcome your feedback so feel free to ask us questions, tell us what you love about the platform and tell us where you want to see improvements.
This sounds great. How can I Sign Up?
To Sign Up, go to our home page at https://golance.com. Click on the “Sign Up” button in the top right hand corner. For a more seamless registration, click the “Sign Up with LinkedIn” button and use your LinkedIn log in details. When you use your LinkedIn log in details to Sign Up, your work history and other details will be automatically input into your goLance profile. Don’t worry; you can still edit your work details by using this method. If you do not have a LinkedIn account or prefer to sign-in without one, fill out your first name, last name and e-mail address. Then choose a password and click the “Create” button.
How does the hiring process work on goLance?
First, you go ahead and post a job using our easy tools. Once your job is live, you will be shown a list of recommended candidates based on your skill requirements and compensation requests. You can tailor the job details to ensure that you see only the best matches for your job. Then you can either invite the candidates to apply, or sit back and let them come to you. It’s up to you.
How does the hiring process work on goLance?
First, you go ahead and post a job using our easy tools. Once your job is live, you will be shown a list of recommended candidates based on your skill requirements and compensation requests. You can tailor the job details to ensure that you see only the best matches for your job. Then you can either invite the candidates to apply, or sit back and let them come to you. It’s up to you.
How can we be sure we will get high-quality employees?
At goLance, we take quality seriously and we know how important it is that you find freelancers capable of producing high-quality work. Our user verification system allows us to ensure that only the best freelancers exist on our platform. For your verification, we offer a star rating system that allows you to check the number of jobs that a freelancer completed as well as his or her feedback from former employers.
I want to be sure I can get the right contractors for different projects, not be locked into a relationship that might not work for everything. Can you help me?
Absolutely. The goLance platform is designed to ensure greater flexibility in working with exclusive and non-exclusive contractors on a project-by-project basis. You can hire the people you need when you need them.
How do I determine which freelancer is the best fit for my job post?
We recommend that all employers screen their freelancers thoroughly for the best results on the goLance platform. Interview potential freelancers by asking a series of screening questions. From here, conduct phone or Skype video interviews to see who best fits the job requirements. Make sure that you review the freelancer’s work samples and resume as well. If you still aren’t sure or want to be careful, ask for a list of references and give them a call. We guarantee that you will find a freelancer that is a perfect fit for your project on our site.
How do I leave feedback for my freelancer?
Once your freelancer has completed his or her job, you may leave feedback for the freelancer. This feedback should include a message (that will be made public) about the freelancer’s work and a star rating (from 1 to 5). The freelancer will also leave feedback for you. The feedback exchange helps keep our freelancers and employers honest on the site as well as provide a valuable verification method for both parties.
Do I have to pay any fees to use your platform?
No. We charge a 10% commission fee on each payment made, which means that the 10% fee will come out of the payment that you make to your freelancers. We do not charge fees for posting jobs or awarding jobs. We also do not charge any membership fees.
How can I get started on goLance?
It’s as simple as filling out a profile including past jobs, results of skills tests, and portfolio items. Once your profile is complete, you are ready to start searching for work!
How much of my profile should I fill out?
The simple answer? As much as you can! The truth is that employers like to know who they are working with and a freelancer with a profile that does not include past job experience; portfolio items or a work bio is less likely to be hired. We recommend filling out a work bio that explains what you do best and what you are passionate about within your industry first. Then we recommend adding past jobs complete with information about your responsibilities in those past jobs. From here, education should be added and a few skills tests should be taken to help you rise in the goLance search ranks. You can also add social media links such as LinkedIn, Upwork, Facebook and Twitter. We also recommend adding a photo of yourself to your profile to help employers verify that you are a real person and provide a more human connection. Once your profile is complete, you’re ready to start searching for work!
How much of my profile should I fill out?
The simple answer? As much as you can! The truth is that employers like to know who they are working with and a freelancer with a profile that does not include past job experience; portfolio items or a work bio is less likely to be hired. We recommend filling out a work bio that explains what you do best and what you are passionate about within your industry first. Then we recommend adding past jobs complete with information about your responsibilities in those past jobs. From here, education should be added and a few skills tests should be taken to help you rise in the goLance search ranks. You can also add social media links such as LinkedIn, Upwork, Facebook and Twitter. We also recommend adding a photo of yourself to your profile to help employers verify that you are a real person and provide a more human connection. Once your profile is complete, you’re ready to start searching for work!
How do I apply for work?
To apply for work, log in to your account and click on the “Find Work” tab next to the “Dashboard,” “Hire,” “My goLance,” and “Finances” tabs. This will take you to the complete list of jobs available on goLance. To the right, you will see a search query where you can type in a keyword such as “writing” or “web design” to help narrow down the job selection. You can also choose a “category” to view all of the jobs within a particular category. Freelancers can also choose job type “by hour” or by “fixed cost” as well as the job duration. These choices make it easy to narrow down the search field to find positions that are perfect for YOU!
What are the main job categories on goLance?
The goLance job categories include Accounting & Consulting, Admin Support, Customer Service, Data Science & Analytics, Design & Creative, Engineering & Architecture, IT & Networking, Legal, Sales & Marketing, Translation, Web & Mobile & Software Development, and Writing. There are also sub-categories within each main job category, which is what freelancers select when they join the platform. Freelancers are able to select up to 10 different sub-categories and work within those sub-categories. An example of sub-categories would be sub-categories blog writing, business writing or academic writing under the “Writing” main categorgy.
Will employers be able to find me?
Yes, employers will be able to find you on their own if they search for freelancers. However, many employers post their job listing online and wait for freelancers to apply. We recommend that all goLance freelancers maintain an active profile for the goLance search results, but also apply to jobs as needed.
What should I do if I took on a project too big to finish?
This is another area where goLance rises above its competitors. We offer a flexible job platform so that you can hire other goLancers when you need to for projects that are too big for you to finish on your own. You can create contracts with other goLancers and assign them your extra work giving you better control over your workload while still satisfying your client.
Will I be able to hire workers through goLance and add them to my agency profile?
Yes, you can hire new workers through goLance and add them to your agency profile where you can easily keep track of the hours that they work and assign new tasks. Agencies can also add existing workers offline to the goLance platform and then add them to their agency profile.
Will I be able to monitor my workers’ time and activities if I use goLance?
Yes, you can create a “virtual agency” that maintains an exclusive contract over your workers. In this “virtual agency,” you will be able to view the progress reports for all of your workers, which include hours worked and screenshots taken during hours worked. This will allow you to easily monitor your workers’ time and activities.
We understand that you may have questions that are not answered in our FAQ section. If you cannot find the answer to your question, please feel free to contact support.
For customer service support, please contact us at info@golance.com
For technical support, please contact us at support@golance.com